Diagnostic
Use this when priorities, platform constraints or measurement are unclear. The output is a baseline, a prioritized scope and a decision on what to do next.
Explore diagnosticsEngagement options
Choose the scope before choosing the retainer.
A diagnostic, a defined project and an ongoing program solve different problems. We price the agreed work, responsibilities and operating needs in a written proposal.
Three ways to start
Defined delivery project
Use this for a website rebuild, an accessibility remediation scope or a specific integration. Agree milestones, acceptance checks and handover.
Explore deliveryOngoing improvement
Use this when locations, content and customer journeys need continuing ownership. Agree a backlog, reporting definitions, review cadence and change process.
Explore operationsWhat changes the investment?
- The number of locations, templates, integrations and distinct customer journeys.
- The condition of the current website and the quality of existing content and measurement.
- Your team’s ability to supply approvals, subject expertise and system access.
- The testing sample, migration requirements and support responsibilities.
Your proposal states the currency, fees, included work, third-party costs, payment schedule and exclusions. Media spend and platform subscriptions are identified separately where relevant.
What you should receive before committing
- A written problem statement and deliverables.
- An accountable lead and named approval responsibilities.
- Acceptance criteria and a method for handling scope changes.
- Clear ownership, handover and ongoing support terms.
Is an ongoing program the right fit?
It works best when someone on your team can make decisions, the underlying offer is clear, and there is enough valuable work to justify sustained investment. If a short repair or internal ownership is the better answer, the diagnostic should make that visible.
Professional accountability
Grow Wild Agency Inc. carries professional liability (errors and omissions) insurance. Evidence of insurance is available during procurement.
Policy term: April 1, 2026–April 1, 2027, subject to the policy’s terms and conditions.
Read our professional standards for scope, acceptance and access responsibilities.
Let’s work out what comes next.
Tell us where the website or search program is getting in the way. We’ll help define a useful first scope.