PR management software
Manage the work behind a PR program in one clear flow. We develop public relations management software around planning, coordination, approvals, and the record of what was published.
Explore pr management software ↗Customer care software
Customer care software that works your way.
Bring customer conversations, records, and next actions into a workflow your team can use. We develop customer care software around the service you provide and the systems you already run.
Work you can explore
Client projectCasa Leo
We built customer care software for Casa Leo alongside our broader brand, ecommerce, and campaign work.
Explore the project ↗Start with your challenge
Where are you right now?
Choose the closest match. See what a useful first step could look like.
Your starting point
Start with a clear workflow and a focused first release.
A useful first phase can include:
- Current tasks, users, and operating requirements
- A scoped application with relevant integrations
- A pilot, acceptance checks, and handover
We agree the scope, responsibilities, and success measures with you before work begins.
Your starting point
Find the gap before replacing the tools.
A useful first phase can include:
- A review of the existing system and workarounds
- Configuration, integration, and build options
- A prioritized improvement plan
We agree the scope, responsibilities, and success measures with you before work begins.
Your starting point
Turn the problem into a practical specification.
A useful first phase can include:
- A working session with the people involved
- Data, access, and integration requirements
- A delivery brief and decision points
We agree the scope, responsibilities, and success measures with you before work begins.
Give your support team the whole picture.
A customer has explained the problem twice. One person has the order, another has the conversation, and nobody is sure who owns the next step. Customer care software can connect that work so your team can respond with the right context.
Who it’s for: Support teams, service managers, ecommerce operators, and organizations with recurring customer requests.
Shape the system around your team
What your software can include.
These are scope options. The right combination depends on your workflow, data, and operating responsibilities.
A shared customer view
Bring the agreed customer details and relevant history together. Decide which systems own each record and which details support staff need to see. Keep sensitive information outside the workflow unless it is necessary and explicitly in scope.
Requests with a clear owner
Define the states that match your service: received, assigned, waiting on information, resolved, or escalated. Map how a request changes hands and what happens when the usual owner is unavailable.
Connections to your operating tools
Connect order, account, or service information where authorized interfaces are available. Establish what can be read or changed, how updates are validated, and what happens when a provider is unavailable.
Service reporting people can act on
Surface the questions your team needs to answer: which requests are waiting, where work is getting delayed, and what requires a manager. Agree the definitions before turning them into performance targets.
From the current workflow to a working system.
01 · Understand
Map the people, tasks, records, and exceptions. Compare custom development with improving the tools already in place.
02 · Shape
Agree the first release, access boundaries, integrations, and acceptance examples. Use a prototype when it helps resolve uncertainty.
03 · Build & test
Review working increments. Test the important tasks and failure cases with the people responsible for the system.
04 · Launch & hand over
Release the accepted scope, document ownership and recovery, and agree the support and improvement plan.
Questions before you build.
Do we need to replace our current help desk?
Not necessarily. We first compare configuration, an integration, and a custom application. If the current system handles the core work well, a focused connection or interface may be the better investment.
Can AI assist the support workflow?
It can be considered for defined tasks such as drafting a response or finding an approved answer. The scope needs clear data permissions, evaluation examples, and human review where decisions affect customers.
What should we bring to the first conversation?
Describe a typical request, the tools involved, and one exception that creates extra work. An anonymized workflow is more useful at this stage than a live customer database.
Connected work, connected tools.
Some workflows need more than one type of software. Explore the related scopes, or start with our custom software development services to plan the whole system.
Review management software
Give your team a consistent way to review feedback, assign follow-up, and understand recurring themes. We build review management software around the locations, people, and platforms involved.
Explore review management software ↗Campaign management software
Connect campaign briefs, tasks, assets, approvals, and reporting in a system that fits your team. Keep the plan and the next action visible from preparation through review.
Explore campaign management software ↗Bring us the workflow you want to improve.
Tell us who uses it, where work gets stuck, and what a useful result would look like. We’ll help you define the next step.
Plan your customer care software ↗